Our design team at Westbury Shoppe has hand selected these products because we love them.  We hope you do too, but we understand that you may need to make a return.

We do have limitations on returns so we encourage you to reach out to us with any questions to sales@westburyshoppe.ca prior to making your purchase so we can help ensure you have all the info you need! Please read more about what you can and can't return.  

Overview

You may return decor items for a refund of the merchandise total within 15 days of delivery; all you need to do is ship the item back to us. The product will be inspected and refunded in full, we will retain the shipping cost. Please review return shipping for more details. 

Due to sanitary concerns, currently we do not accept returns or exchanges of the following items: Bedding (duvet covers, sheet sets, pillows cases, etc.), Towels (face, hand, bath, Turkish, etc.), Bath Products (soaps, lotions, oils, bath salts, etc.), and Clearance/Sale items. 

Return Shipping

Please email us at sales@westburyshoppe.ca prior to for approval. If you chose to return an item, the return shipping is your responsibility and our actual initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Please note our actual shipping costs are often higher than what we charge customers. Items must be in original packaging and in their original state to be eligible for a refund. 

Final Sale

All made to order art is final sale and cannot be cancelled after 24hrs of purchase. Other than in the event of a severe product defect, freight shipped items are final sale.  We do not accept returns due to size. Please measure accordingly before ordering. 

Floor models, clearance section items, or any item receiving over a 25% discount are final sale.

Manufacturer Defect and Damaged Items

Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.